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Process killed the innovation star

As IT professionals, we can sometimes, without realising it, limit our focus to a particular process or solution, rather than the desired outcome of our customer. This can be an easy trap to fall into, especially if you are working in an IT role that has some customer-facing element (which is the majority). Especially prevalent in larger and/or more mature organisations, technology platforms and processes have often existed for a significant period of time and have evolved to a point that they are often viewed as ‘cookie cutters’… requiring no additional consideration.