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Measuring inefficiency

I’ve had a number of jobs where time tracking was required, usually because the time was on-billed to a final customer. In these cases, managers were often keen to see as many hours as possible recorded as billable, even if time being spent was a business overhead. As I type that last sentence, I realise it’s probably a topic for another discussion that focuses on ethics! It was in my current job, with a view to improving my ‘leanness’ and stop myself working so many extra hours, that I started collecting data around what I was working on. Yes, I chose to add time-tracking to my day!